Advice: Always check what personal information is collected when you sign up or make a deposit to $. This will make sure that you know exactly how your account information is collected and used.
Gathering User Information
When you make an account, you have to give information like your full name, address, email address, payment method, and transaction history.
Purpose: to protect user identities, follow Canada laws, and allow deposits and withdrawals in $. To keep everyone safe, everyone must show proof of their age.
Time To Store And Keep
All records are stored on secure servers and are encrypted. Only authorised staff can get in.
Retention periods follow the laws of Canada, and after that, your records are safely deleted or made anonymous.
Protocols For Sharing With Third Parties
We only share data with payment processors and the law if Canada law says we have to.
Without your permission, no data is sold or shared for marketing purposes.
We check that all partners follow security rules.
Rights And Access For Users
Players can ask for account information, fix mistakes, or close their accounts at any time.
If you want to see your collected data or change your consent preferences, you can do so through your account dashboard or by contacting support directly.
Security Commitments
Your account, balance in $, payment credentials, and communication are protected by multi-factor authentication, SSL encryption, and advanced monitoring.
Regular audits make sure that rules are followed.
Regional Contact Information
Canadian users seeking assistance or clarification may reach the data officer using the dedicated channel in their account settings.
Localized support is available to address region-specific needs.
For a secure and seamless experience, regularly review updates to data usage practices.
How Personal Data Is Gathered And Applied
To ensure secure access, submit accurate identification details during registration, including your email address, password, and, when required by Canada law, official verification documents.
Data is also collected passively, such as device type, browser information, and IP address, for fraud prevention and service optimization.
Financial transactions, including deposits and withdrawals in $, involve recording transaction history, payment methods, and related identifiers. All such records comply with Canada regulations regarding anti-money laundering and safe transfer of funds.
Data on gameplay activity, including interaction logs, bonuses claimed, and communication history with support, is stored to personalize your experience, resolve disputes, and facilitate responsible gaming tools.
Commercial communications are sent with explicit consent, allowing you to manage subscription preferences or opt out at any time from promotional emails and SMS.
Collected data is restricted to specific use cases: verifying identity, processing $ payments, enhancing functionality, and complying with legal requirements set forth by Canada authorities.
Different Kinds Of Information Shared With Other People
When working with outside partners for payments, account verification, technical maintenance, or compliance, only share the information they need. To keep your data safe, check these categories often:
What Information Can Be Given To Outside Service Providers?
- Identifying information: User name, email address, and proof of identity that has been documented for verification and fraud prevention.
- How to get in touch: Payment gateways or support providers need your phone number or mailing address.
- Data about money: Records of deposits and withdrawals, as well as transaction references (in $), are needed for safe financial processing.
- Information about devices and technology, such as IP addresses, browser types, or system logs, is used for security monitoring and platform optimisation.
- Activity records: Play history, login times, or engagement patterns supplied to analytics firms for service improvement (data is typically anonymised).
Who Receives These Data Points?
- Payment processors: To finalize deposits and withdrawals in $, confirming transaction legitimacy.
- Identity verification services: For compliance with age, residency, or security requirements as demanded by Canada regulations.
- Technology support contractors: To resolve technical incidents or upgrade platform infrastructure.
- Marketing partners: Occasionally, anonymized analytics may be shared to assess campaign performance; users can opt-out of promotional communications.
- Regulatory authorities: Only when mandatory for legal, anti-fraud, or tax reporting. This process abides by Canada legal frameworks and is not used for marketing.
Change your preferences for sharing information in your account settings whenever new options are added. If you want to limit non-essential transfers or find out about authorised third-party access, please contact customer support.
Steps Taken To Protect User Data
- To make your account safer, turn on two-factor authentication right after you sign up.
- All of your personal information, financial records, and transactions are encrypted with 256-bit SSL technology, which stops anyone from getting in the way of the data while it is being sent.
- There are strict limits on who can see customer profiles inside the company. Only people who need to do so go through background checks and are given access based on need.
- Regular system audits find weaknesses and make sure that Canada and industry-specific standards for data security are always met.
- For payments, sensitive financial details–such as card information or e-wallet credentials–are never stored directly on operational servers. Instead, tokenization and third-party certified processors are used to minimize exposure.
- Before you enter any sensitive information, make sure your connection is safe by looking for a padlock symbol in your browser.
- Change your passwords often and use different combinations to lower your risk.
- Automatic log-out features kick in following inactivity to prevent unauthorized access.
- Users can control session activity, view device sessions, and terminate unwanted access at any time through the personal account settings page.
- If a security incident is detected, customers receive immediate notifications and are instructed on steps to secure their accounts and $ balance.
- Dedicated customer support answers all questions about data protection quickly, so you can be sure that your account's safety procedures are up to date.
What Betchain Users Can Do With Their Personal Information
- Use your personal area to see all the information that has been collected.
- When you need to make changes to your contact information, do it right in your profile.
- If you want to delete your account or certain data, go to the support page. The team will confirm your request and start the process of deleting your account, unless they need to keep the data for financial reasons.
- You can stop processing for direct marketing by changing your notification settings in your account settings.
- If you want to limit how your data is handled or moved, please send a written request using the special request form. The administration will respond within the time limit set by law.
- You can stop getting communications and promotional materials at any time by turning off the appropriate options in your notification centre.
- If you want to know how automated decisions might affect your experience, ask support staff for a summary of these processes.
- If you think your data rights are not being respected, you can file a complaint with the appropriate supervisory authority in your country of residence or use the official contact channels to get help.
How Cookies And Tracking Technologies Work On The Betchain Platform
Customize cookie preferences through the settings panel for tailored user experiences and optimized functionality.
You can turn off non-essential cookies without affecting your ability to do basic things like make deposits in $ or access account features.
Different Kinds Of Cookies Used
- Session cookies keep track of active sessions and enable features like secure sign-in, balance updates in $, and moving between protected areas.
- Persistent cookies keep your language and preferences, so they stay the same every time you visit.
- Trusted third-party providers use analytical cookies to collect anonymous data about how well features work and how often they are used. These cookies do not have access to any personally identifiable information.
Advanced Tracking Solutions
- Pixel tags and local storage solutions enhance platform responsiveness and enable adaptive user interfaces. Such mechanisms help identify repeated log-ins from the same browser, curb unauthorized access, and automatically apply regional preferences, including content for Canadian users.
- Script-based trackers may facilitate real-time error monitoring and seamless customer support interactions, triggering assistance if transactions in $ fail or technical issues arise.
Restrict or manage browser-based tracking by configuring privacy settings or regularly clearing cache and saved data.
For comprehensive control, deactivate cross-site tracking in the browser or utilize recognized privacy extensions.
For more guidance, review authoritative resources on secure cookie management relevant to your device and preferred browser.
How To Contact Support Regarding Data Concerns
- Initiate direct communication about data matters through the dedicated email address: [email protected].
- Clearly outline your question or issue in the subject line to ensure prompt processing.
- If you want to access, delete, or change stored information, please include your account identification information and explain what you want.
- You should get a reply within 72 hours.
- Users who have signed up can also use the secure messaging feature on their dashboard.
- To send your message through the platform, log in, go to the "Help Desk" section, and choose "Data Requests."
- If you can't resolve your disagreement through the above channels, you should contact the data protection officer at [email protected]. This address deals with appeals about following the rules and protections for data that apply.
- Start a live chat session for immediate help with general questions. The support widget is available 24/7, but if you have a complicated question about information management, it may be sent to a specialist for further assistance.
- Make sure that emails you send with sensitive requests come from your registered email address to keep others from getting access and to make sure that support staff can quickly verify your identity.
